The Blog

Let's get one thing clear: social media matters. Unfortunately, like many perfectly valid pursuits undermined by the high ratio of teenagers doing them (okay, not many), social media is often an afterthought--if it isn't shrugged off entirely. From a business perspective, it deserves to be taken seriously. And by "seriously," we mean that it is worthy of effort and intention, not that it has to be (or should be, in any manner) approached with the same dry ploys of direct mail marketing or the stale sincerity of the decade-old spam collecting cyberdust in unread email folders.

But even those who embrace social media often overlook one very important element--the user experience. Social media is an organic, interaction-based organism. Without an effort to intentionally include social media into a comprehensive web initiative from the ground up, it will suffer. So how exactly does user experience fit in with social media?